Welcome to Oxmo Hospitality! These Terms and Conditions (“Terms”) govern your use of our services, website, and properties. By accessing or using any of our services, you agree to these Terms. Please read them carefully.
1. General Information
- Oxmo Hospitality (“we,” “our,” or “us”) provides hospitality services, including property stays and related services.
- These Terms apply to all users of our services, including guests, property owners, and website visitors.
2. Bookings and Reservations
- Reservations are subject to availability and confirmed only upon receipt of payment.
- Guests are required to provide accurate information during booking. Any discrepancies may result in cancellation.
- Cancellation and refund policies will be outlined in the booking confirmation and vary based on the property.
3. Guest Responsibilities
- Guests must adhere to property rules, respect staff and neighbors, and maintain cleanliness.
- Damages caused to property during the stay will be charged to the guest.
- Illegal activities or violations of property rules will lead to immediate eviction without refund.
4. Property Owner Responsibilities
- Property owners partnering with Oxmo Hospitality must ensure their properties meet quality and safety standards.
- Owners must comply with local laws and regulations regarding property rental.
- Oxmo Hospitality reserves the right to delist properties that do not meet the required standards.
5. Payment Terms
- Payments for bookings and services must be made through authorized methods specified by Oxmo Hospitality.
- Prices are subject to change without prior notice, but confirmed bookings will not be affected.
- Late payments may result in booking cancellation or additional charges.
6. Cancellations and Refunds
- Cancellation requests must be submitted in writing or through the designated platform.
- Refunds are processed as per the cancellation policy applicable to the property.
- In case of force majeure (natural disasters, government restrictions, etc.), Oxmo Hospitality reserves the right to reschedule or cancel bookings.
7. Liability and Indemnity
- Oxmo Hospitality is not responsible for personal injury, loss, or damage to guests’ belongings during their stay.
- Guests and property owners agree to indemnify Oxmo Hospitality against claims, damages, or losses arising from misuse of the property or services.
8. Privacy and Data Protection
- Your personal information is collected and processed as per our Privacy Policy.
- Guests agree to allow Oxmo Hospitality to use anonymized data for improving services and marketing purposes.
9. Website Usage
- Users must not misuse the website by introducing harmful content (viruses, spam, etc.).
- Unauthorized use of the website or services will result in legal action.
10. Intellectual Property
- All content, trademarks, and materials on the website and properties are the intellectual property of Oxmo Hospitality.
- Use of these materials without prior written consent is strictly prohibited.
11. Dispute Resolution
- Any disputes arising from the use of our services will be governed by the laws of [Insert Jurisdiction].
- Parties agree to attempt mediation before pursuing legal remedies.
12. Changes to Terms
- Oxmo Hospitality reserves the right to modify these Terms at any time. Updates will be posted on our website, and continued use of our services implies acceptance of the revised Terms.
13. Contact Information
If you have any questions regarding these Terms, please contact us at:
Oxmo Hospitality
B-36 Second Floor, Mayapuri Industrial Area, Phase-1, New Delhi – 110064