At Oxmo Hospitality, we strive to provide exceptional service and flexibility to our guests. This Cancellation Policy outlines the terms and conditions regarding cancellations for bookings made with us.
1. General Guidelines
- All cancellations must be communicated in writing or through the platform used for booking.
- Cancellation requests are subject to the terms outlined below, based on the timing of the request and the property’s specific policies.
2. Cancellation Timeline and Charges
- Cancellation policies, including timelines and charges, vary depending on the property you book. Each property has its own terms and conditions regarding cancellations.
3. Modifications to Bookings
- Changes to booking dates are subject to availability and may incur additional charges.
- Date changes requested within 7 days of check-in may be treated as a cancellation, depending on the property’s terms.
4. Force Majeure
In case of unforeseen circumstances beyond our control (e.g., natural disasters, government restrictions), we may offer:
- Rescheduling of the booking without any additional charge.
- Full refund, subject to review and approval by Oxmo Hospitality.
5. Refund Process
- Approved refunds will be processed within 7–10 business days.
- Refunds will be credited via the original payment method used for the booking.
6. Non-Refundable Bookings
Certain promotional or discounted bookings may be non-refundable. This will be explicitly mentioned at the time of booking.
7. No-Show Policy
If the guest fails to check in on the booked dates without prior notice, the booking will be treated as a cancellation, and no refund will be provided.
8. Contact for Cancellations
To request a cancellation or modification, please contact our customer support team at:
Oxmo Hospitality
B-36 Second Floor, Mayapuri Industrial Area, Phase-1, New Delhi – 110064
